Refund Policy
We Are Here to Help!
Thank you for shopping at RMtech! If you are not satisfied with your purchase, we’re here to help.
However, before you file for a return or a refund, we recommend you make a Free Virtual Tech Support appointment with one of our RMtech Specialists to help solve any technical issues you may have.
Return & Refund Policy
To initiate a product return/refund, please send your order number and reason for return to our Customer Service Department via email. Upon confirmation, our Customer Service specialists will provide you with the shipping label and coordinate the LTL shipment pick-up for your convenience.
After carefully examining your returned item, RMtech will process your refund according to one of the following categories.
NOTE: Restocking fees will be deducted from the returned item’s total purchase price.
|
Return & Refund Policy Category |
Return Item Status |
Restocking Fee** |
Return DDL |
|
With manufacturer defects or damages* |
N/A |
0% |
Warranty expiration date |
|
Without manufacturer defects or damages |
Unopened, unused |
15% |
Within 30 days of the date of receipt |
|
Without manufacturer defects or damages |
Opened, unused |
30% |
Within 30 days of the date of receipt |
|
Without manufacturer defects or damages |
Opened, used |
45% |
Within 30 days of the date of receipt |
*Anything that negatively affects machine performance upon delivery. Any defects or damages that occur after delivery apply to our warranty policy.
**Estimated restocking fees quoted upon return might be subject to change after inspection.
Please be aware that returns of items with customer-caused damage, modifications, or aftermarket alterations that impair performance will not be eligible for acceptance or a refund.
Additional Return & Refund Information